Support guide

Save protection, crashes and achievement troubleshooting

Quick answer

Preserve existing progress, check the installed version, and match the symptom to the official patch history before repeating a long route.

On this page

Protect the right save

Manually save at a Crystal Monument after important pickups. Resting is a separate action. For a cloud conflict, identify the account and most recent known progress before choosing a copy. Steam Cloud support does not establish console cross-save or guarantee recovery of overwritten data.

Match the symptom

Weapon evolution freezing, the Executioner door, Pit of Despair and Mimics appear in 1.01.01 fixes. Later updates cover additional Dagoom issues and accessory stats after loading. Update through the official client, reopen the game and check the affected interaction; avoid repeatedly committing a long unsaved route to the same known issue.

Achievement check

Confirm you are comparing the full-game or demo achievement set. Re-read the exact objective: entering an area, defeating its boss and delivering its collectibles are distinct tasks. Check Steam’s unlock status after reconnecting. This is a diagnostic checklist; no verified universal console command or save-file edit is supplied.

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